Profile
BizTech
SOLUTION
Our seamless operation as one firm providing BPO services to SME’s and global corporations under one roof.
ABOUT
COMPANY
BizTech Solution is one of the largest full-service Inbound, Outbound. Business Process Outsourcing (BPO) Call Center Services operating locally from Bangladesh.
As big businesses like Microsoft, Amazon, AT&T continue to get more customers, chances are that their customers too are looking for reliability and best experience, that’s where we envision ourselves to represent your brand on the phone as well as chat service. Our customer service representatives are thoroughly trained for handling both outbound as well as inbound calls, including live chat support for assisting your customers. In Addition, we’ve also employed experts working as virtual assistants providing back- office solutions for organizations.
CEO
STATEMENT
Mahir Chowdhury
As Chief Executive Officer with a demonstrated history of working in the outsourcing/offshoring industry over 7 years.
Developed and implemented staffing strategies and programs that improved operational outcomes.
Specializes in client experience, business process re-engineering, business requirements development, contact center optimization, customer relationship Management, staff training and motivation and organizational analysis has led multiple teams in the successful development and implementation of new business models in BPO industries.
COMPANY
HISTORY
We have the history of working in the outsourcing/offshoring industry over 7 years.
2017
Began operations with core services including BPO, inbound and outbound telemarketing, and appointment setting.
2018
Introduced B2B and B2C lead generation services to meet growing client demands.
2019
Launched end-to-end customer care support and chat support services.
2020
Adapted quickly to the COVID-19 pandemic by enabling remote work capabilities for all employees.
2021
Further invested in digital tools and platforms to streamline operations and enhance service delivery.
2022
Added back-office support and comprehensive digital marketing services to the offerings.
2023
Implemented AI-driven tools for better lead generation, customer support, and data analytics.
MISSION
& VISSION
Our vision is to partner with our strategic business clients.
Our vision is to partner with our strategic business clients to design and deliver the optimal customer experience
for their continuously evolving customer base. With our mission of a constantly evolving ‘workplace’ dynamic and
continued globalization, we at Tribe Consulting foresee an exponential increase in business outsourcing by largescale enterprises. Thereby, more than ever before, increasing their cross-dependability on an ecosystem of
specialized business partners that can help them deliver secondary value chains.
Our vision is to partner with our strategic business clients.
Our vision is to partner with our strategic business clients to design and deliver the optimal customer experience
for their continuously evolving customer base. With our mission of a constantly evolving ‘workplace’ dynamic and
continued globalization, we at Tribe Consulting foresee an exponential increase in business outsourcing by largescale enterprises. Thereby, more than ever before, increasing their cross-dependability on an ecosystem of
specialized business partners that can help them deliver secondary value chains.
we are striving to increase our global footprint by expanding our operations, nationally
and internationally.
CREATIVE
TEAM
Creative & Professional teams of BizTech
Mahir Chowdhury
Chief Executive Officer
mahir@biztech-solution.com
Mohsena Ahmed
Chairman/Co-founder
mohosena@biztech-solution.com
Romeo Gomez
Operations Manager
romeo@biztech-solution.com
Samiul Hassan
Head of sales and Marketing
samiul@biztech-solution.com
CREATIVE
TEAM
Creative & Professional teams of BizTech
Mahir Chowdhury
Chief Executive Officer
mahir@biztech-solution.com
Mohsena Ahmed
Chairman/Co-founder
mohosena@biztech-solution.com
Romeo Gomez
Operations Manager
romeo@biztech-solution.com
Samiul Hassan
Head of sales and Marketing
samiul@biztech-solution.com
OUR
SERVICES
Call Center Solutions
Inbound and outbound 24/7 call center support
B2B & B2C Services
Lead Generation services for B2B and B2C clients.
Telemarketing Services
Inbound and outbound telemarketing services
Customer care Support
We provide call, e-mail, live chat support as well as social media and mobile app support
Appointment Setting
A higher rate of growth and development for your company.
Digital Marketing
We provide all digital marketing services that you need.
ADDITIONAL
SERVICES
Virtual Assistant
Virtual assistants have seen exponential growth in recent years, particularly when remote working is often preferred not just because of the pandemic but also because of globalization.
Social Media Management
Help to create your own brand and reach out to your customers through social media platforms like Facebook, Instagram, and LinkedIn?
Advertising
When it comes to creating effective ads on google & social media, we ensure the best for our customers
We provide a wide array of BPO , Inbound & Outbound soulutions.
PROJECT
CASE STUDY 1
IT Destination Powers Up Growth with Biztech Solutions
IT Destination, a leading provider of IT solutions and services, partnered with Biztech Solutions to enhance their lead generation, customer support, and overall operational efficiency.
Project Overview
Challenge
IT Destination faced several key hurdles:
Stagnant Lead Flow: Their existing marketing efforts weren’t generating enough qualified leads to keep their sales team busy.
Limited Customer Touchpoints: IT Destination lacked a comprehensive customer support system, potentially leading to missed opportunities and customer dissatisfaction.
Internal Resource Constraints: Juggling sales, customer service, and administrative tasks was overburdening their internal staff.
Biztech implemented a multi-faceted strategy to address IT Destination’s needs:
Boosting Lead Generation: Biztech leveraged its expertise in B2B lead generation.
Omnichannel Customer Support: Biztech established a centralized customer support system tailored to IT Destination’s needs.
Streamlined Back-Office Operations: By integrating Biztech’s back-office support services, IT Destination could offload administrative tasks such as data entry, scheduling, and report generation.
Project Solution
By leveraging Biztech’s comprehensive BPO, digital marketing, and customer support services, IT Destination achieved significant progress.
PROJECT
CASE STUDY 2
Digital Marketing Service for Flight Ota by BizTech Solutions
Flight Ota, a leading online travel agency specializing in flight bookings, approached BizTech Solutions with the aim of enhancing their digital presence and increasing their customer base. The primary objective was to boost online visibility, improve engagement with potential customers, and drive sales through strategic digital marketing initiatives.
Project Overview
Challenge
Flight Ota faced several challenges in their digital marketing efforts:
Low Online Visibility: Despite having a user-friendly website, Flight Ota struggled to rank high on search engine results pages (SERPs),.
High Competition: Flight Ota needed a unique strategy to stand out and attract more customers.
Limited Social Media Engagement: Flight Ota’s social media presence was minimal, resulting in low engagement rates and limited brand awareness among potential customers.
The solution encompassed several key components by BizTech:
Search Engine Optimization : Conducted a thorough SEO audit of Flight Ota’s website to identify areas for improvement
Pay-Per-Click (PPC) Advertising : Created targeted PPC campaigns using Google Ads and social media platforms to reach potential customers effectively.
Social Media Marketing: tilized social media analytics to monitor performance and adjust strategies accordingly.
Email Marketing: Designed and executed targeted email campaigns to nurture leads and retain existing customers.
Project Solution
The digital marketing campaign executed by BizTech Solutions yielded significant improvements for Flight Ota
COMPANY
HIGHLIGHTS
BizTech Solution is more than just a name. It is the way we think, the way we work, and the way we serve our clients.
BizTech Solution is more than just a name. It is the way we think, the way we work, and the way we serve our clients.
Our seamless operation as one firm providing BPO services to SME’s and global corporations under one roof.